VM
Valencia M

1 reviews | Active since Oct 2018

13 Aug 2022, 08:59

Pending authorisation

I signed up with medihelp for my dad and on the 3rd month, my dad fell ill with a sickness that’s completely new to us .

Medihelp refuses to authorise his hospital stay and treatment - and they say it’s pending an investigation.

What for?! When I joined the scheme you didn’t give us waiting periods or late joiners penalty . My dads life is now in danger and he isn’t receiving the treatment he requires because of your company . It was convenient to sign me up and collect my contributions but now I have to wait to hear from you !

0
Replies (1)
Medihelp
Medihelp's reply13 Aug 2022, 09:25
Official
Dear Valencia
 
 Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
 
 The complaint will be responded to by one of our consultants.
 
 Kind regards
 
 Medihelp Customer Care