1 reviews | Active since Sept 2016
PAYMENT TO LANCET
<p>I have been dealing with so many people from Medihelp and now getting frustrated. The last person i spoken to last year advised me that Lancet was sorted out. Today Lancet is calling me again. Please fix urgently</p> <p>Your email dated 17 November 2016 refers. Reference number w ********** 70285 has been allocated to this enquiry.</p> <p> </p> <p>On 17 November 2016 Medihelp contacted Lancet and spoke to Sibusiso where it was clearly explained and pointed out that no money has been taken back from them but the claim was cancelled and the debited to the member’s account. The Lancet remittance advices was sent to him as proof hereof and he confirmed that it will be reverted to the relevant department.</p> <p> </p> <p>Should you receive further correspondence from Lancet claiming that you owe them the money you can refer to the above mentioned reference number which was also provided to Sibusiso.</p> <p> </p> <p>Kind regards</p> <p> </p> <p><br />Medihelp Customer Care</p> <p>Landline: ********** 678 | Email: ********** /> 410 Steve Biko Road, Arcadia, Pretoria | PO Box 26004, Arcadia, Pretoria, 0007</p> <p>Medihelp is an authorised financial services provider (FSP No 15738)</p>
Dear Josh230410
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear Josh230410
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear Josh230410
Lancet was once again contacted telephonically to explain the journal transactions reported on their remittance advice and an email was sent to them and yourself, explaining the matter.
Lancet was requested to allocate the credit to your account and provide proof thereof in writing to the yourself.
I trust that this matter will now be resolved.
Kind regards
Medihelp Customer Care
Dear Josh230410
Lancet was once again contacted telephonically to explain the journal transactions reported on their remittance advice and an email was sent to them and yourself, explaining the matter.
Lancet was requested to allocate the credit to your account and provide proof thereof in writing to the yourself.
I trust that this matter will now be resolved.
Kind regards
Medihelp Customer Care
