Payment not reflecting in bank account.

F J Stoltz<br> Id ***<br> Membership no ***<br> <br> I submitted a claim for Dr RM Liebenberg on 27 Jan. I followed up today twice with the contact centre this morning and on both times the agent confirmed that payment was made on 31 Jan and should reflect in my account in 5 working days. Today is the 7th working day and the payment does not reflect in my account. <br> <br> I have double checked and confirmed that my banking details on your records is correct.<br> <br> FNB<br> Acc ***<br> BC 255355<br> <br> Could you urgently please investigate if this payment did in fact go through and what happened to the payment, as it is clearly not reflecting in my account. I am also willing to provide a statement on my account to confirm.<br> <br> Kind Regards<br> F J Stoltz<br>