PAY ACCOUNT AND REVERSE AGAIN

MY DAUGHTER DID VISIT CAUSALTY AT MERCANTILE HOSPITAL 27 APRIL 2015. WE WERE AT GREENACRES HOSPITAL BUT THEY REFUSE TO HELP ME ON MY OPTION. A CLAIM WAS SUBMITTED TO DR FC VISSER AND ERASMUST FOR PAYMENT OF ACCOUNT. I HAVE EXPLAIN THEM THAT THE INCIDENT HAPPEN EARLY HOURS AND MY DAUGHTER WAS COLLAPSING AND HAS ASTHMA. MEDIHELP DID PHONE TO CONFIRM WAS IT AFTER HOURS AND WHAT TIME IT WAS. YOU HAVE FIRST PAY THE ACCOUNT AND AFTER FEW WEEKS YOU REVERSE THE PAYMENT. WHY DID YOU FIRST PAY THE ACCOUNT AFTER YOUR INVESTIGATIION SO YOU UNDERSTAND IT WAS AN EMERGENCY FIRST BUT AFTERWARDS YOU DONT SEE IT AS AN IMERGENCY. WE DIDNT HAVE AN VARIETY OF DOCTORS TO SEE THAT WE COULD HAVE GONE TO. BY PAYING THE ACCOUNT FIRST YOU UNDERSTAND IT WAS AN EMERGENCY BUT YOU REVERSE THE ACCOUNT AGAIN. PLEASE GIVE ME A VALID REASON WHY YOU UNDERSTAND FIRST IT WAS AN EMERGENCY AND AFTER NOT. DO YOU DO THIS TO ALL YOUR CUSTOMERS AND THEIR HEALTH AND PREDICUMENT DONT BE LOOK AT CAREFULLY. I CAN SEND YOU AN EMAIL WITH THE SUPPORTING DOCUMENT THAT YOU HAVE PAID THE ACCOUNT AND THEN REVERSE IT. I HAVE AN E-MAIL THAT YOU HAVE DONE INVESTIGATION BEFORE PAYMENT. PLEASE PAY ACCOUNT.