Pathetic...STAY AWAY FROM MEDIHELP

I called for hospital pre-authorisation on 09/11/2015. The procedure to take place on the 12/11/2015. So the medical informed me that because it is in the first year on the medical aid, they need to do a investigation to see that it is not a pre-existing condition and they would get back to me as soon as possible. I contacted them on the 10/11 and they said that they still had no feedback for me. I contacted them on the 11/11 and was informed that Anzel is handling the investigation and that the call centre agent can see on the notes that the number they have for the doctor is incorrect....and i was asked if I maybe have the correct contact details for the doctor. I gave the number. (Why was I not contacted by the medical for the correct number?) I asked if I would have the authorisation in time and was told it depends on how long the doctor takes to respond. I went to the doctors office about 40 Min after the call, Anzel had not even contacted the doctors office yet! I had to take today off of work to drink the medication for the procedure and now it seems I will not be going in this week. So I will have to take off again. YOUR SERVICE IS PATHETIC! I will never recomend Medihelp