Pathetic service with Authorisation

Extremely unsatisfying service !!! I honestly wish I joined a different medical aid , medi help makes promises of service they cannot attend to , I rupurted a ligament in my knee after slipping this week and I was advised a MRI is needed and it was scheduled for Monday morning at 7pm as they made space early due to being extremely fully booked, This booking was made on friday , sure its first year medical aid and they investigate but the turn around time is truly pathetic , members pay a lot of money monthly , no person joins medical and all a sudden decides to get injured no body wants an injury , due to possible ruptured ligament it is acute and they cannot even decide to authorise of not , they look for non existing reasons to not pay claims truly dissatisfied with the service recieved. What if a patient need to be admitted to ER must they wait 3 days in Hopes they wont die or should they die first or cause a sudden injury to become more and more severe before they authorise anything truly pathetic. My advise for anyone wanting to join MEDIHELP DONT!!! unless they actually start showing remorse and care to member instead of just the money I'll maybe change my mind.