Pathetic service on no remorse for the elderly

<p>I have been dealing with Brenda(senior non-discloure investigator) and despite me re-appealing and also advising them that the application that I had initially filled for my parents were the truth and I also stated my case though the appeal, my parents medical aid was terminated. I was advised this on the 1st September:"</p> <p>Herewith feedback from the Non-Disclosure committee meeting which was held on today.Please be advised that the committee decided to terminate your membership with the scheme from the date of enrolment. </p> <p>A recon on your membership will be done and after deductions for payment to providers was done you may be reimbursed." My response to them was:To my knowledge there is 6 premiums of R2268 that was already paid from the 1april to 1 aug 2016.So the amount due from medical aid to my parents is R13608.00 - R2596.90 (consultation and the lab) = R11011.10. and their response back to me was :I refer to your email below dated 9 September 2016. Reference number W ********** 90056 has been allocated to your enquiry. Enclosed is a reconciliation for all the accounts received and processed in the scheme. You are requested to submit any other accounts which has not been received yet to Medihelp as soon as possible for processing. Today a lady either calls or sms'ed my parents , and I have told medihelp on numerous occasions that I deal with issues on behlaf of my parents. My response to them was :This now frustrating. I want the manager to call me urgently on ********** 776. Stop sending correspondence to my parents, how many times must I tell you this, I am the third party and I am dealing with this. Who gives this person Mornelikunde the right to ask my dad now to put R3272.00 into medihelp account when you guys have terminated the medical aid. STOP!!!!!!!!!!!!!! with this , you are stressing my parents out. Should anything happen to them, I will take you to the media for harassment, You owe us monies for over R13 000, so you pay us urgently. I've been calm, but now you guys are messing up. This is nonsense!!!!!!!!!!!!!!!!!!!!!!</p> <p>Please DONT take this likelyCAll me NOW~!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!! I am now waiting for someone to call me as this is terrible service. I have sent numerous emails to medihelp and no one has contacted me as yet.</p>