Pathetic service

Been trying to contact PPN for more than a week to submit a claim for payment. Was advised by Medihelp and PPN’s answering machine that they are working remotely and correspond via email and that i should cc medihelp. I have done so yet no one is getting back to me. I can not get our glasses from the optometrist without full payment and the patient portion has been paid in full already. It seems one should first go blind before getting assistance however they are never late by debiting my bank account for premiums. Also i have request a change in my deposit bank account and received an email today stating my premiums bank account could not be changed due to submission to the bank already! How can people get such information incorrect when the correct paperwork has been sent to Medihelp. It’s pathetic how one should struggle to get claims sorted but they never struggle to get premiums. Please sort this out asap