Pathetic service

Have been battling since last Thursday to get an answer from Medihelp re an account. Simone phoned back,but it was clear she misunderstood the problem. She promised to phone again. When nothing happened,I phoned again on Thursday,to be told she did phone but did not get through. So why not try again? I was told she was off but will definitely phone today. It is not happening, the day is almost gone.<br> Why must I battle for longer than a week to get an answer? This is useless service!