1 reviews | Active since Dec 2014
Pathetic and slow customer service
<p>I have been in contact with Medihelp for almost two months, pleading with them to tally a total amount outstanding with which I can work with in order to wrap up my mom's estate. I don't get responses and when I do get responses, the response is completely unrelated to my question. I will never recommend Medihelp to anyone. The service is pathetic and honestly disgusting. </p>
Dear Bianca
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear Bianca
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear Bianca
Medihelp takes note of your dissatisfaction regarding customer service. It is important to note that we only received the documentation appointing you as the executor on 2 February 2017, on which you requested the scheme to investigate all the rejected claims for your mother’s estate.
Although there was no mention of a specific period to be investigated, we investigated the last six months.
The investigation and submission of these claims took some time and therefore, could only provide you with feedback on 20 February 2017. As discussed yesterday, the breakdown provided by Medihelp will give you a clear indication of what claims are still outstanding. Medihelp will keep you informed regarding the outcome of the radiology account once the investigation is finalised.
Kind regards
Medihelp Customer Care
Dear Bianca
Medihelp takes note of your dissatisfaction regarding customer service. It is important to note that we only received the documentation appointing you as the executor on 2 February 2017, on which you requested the scheme to investigate all the rejected claims for your mother’s estate.
Although there was no mention of a specific period to be investigated, we investigated the last six months.
The investigation and submission of these claims took some time and therefore, could only provide you with feedback on 20 February 2017. As discussed yesterday, the breakdown provided by Medihelp will give you a clear indication of what claims are still outstanding. Medihelp will keep you informed regarding the outcome of the radiology account once the investigation is finalised.
Kind regards
Medihelp Customer Care