1 reviews | Active since Sept 2016

13 Apr 2021, 15:47

Options not clear to understand

Laparoscopic Firstly I can say that Medihelp is a excellent medical aid BUT think they must do something about the descriptions on their options.. I went for a gallbladder operation and must pay in R4200 (hospital never tole me that there is a Co payment when they asked for authorisation number otherwise I would rather asked the specialist to cut me open which will cost a medihelp money as I would stay longer in hospital) I always understand that under Endoscopy that it is when you swallow the camera but have to find out whe what they make holes in your body it falls under Endoscopy.. I feel that Medihelp must specify what falls under Endoscopy as I went for a Laparoscopic and that does not fall under Endoscopy... My family is Blessed and we don't go to hospital until it is really necessary.. I'm a Sassa pensioner and must pay now R4200 to the hospital which I don't have... That's why I say if this was in the option list Laparoscopic Co payment R4200 I would not let them do this but asked the spesialist to rather cut me open and take gallbladder out as it was full of stones and I have a lot of pain. So I want to make people aware of the word Endoscopy which means holes in your body with that machine you going to pay R4200.....

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Replies (1)
Medihelp
Medihelp's reply14 Apr 2021, 13:36
Official
Dear Katie M

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.

The complaint will be responded to by one of our consultants.

Kind regards

Medihelp Customer Care

Best regards,