Not valued as a member
<p>I have been a member with Medihelp for 25 years. Due to a financial setback I am no longer able to afford the monthly payment for my current benefit option. I tried changing to a more affordable option, but since I missed the 2017 deadline (by 2 weeks), Medihelp would rather have me cancel my membership than change to an option that I can afford. After being a member for so long, and having received such great service during this time, I was hoping for more understanding on their part. I am deeply disappointed.</p>
Dear Jacovn7703
Thank you for taking the time to bring your complaint to our attention. It is currently being investigated and will be responded to by one of our consultants.
We would also like to thank you for your loyal and continued support of the Scheme over the past 25 years. Medihelp is committed to rendering an effective service to all its clients and therefore appreciates it if problems are brought to our attention, as this allows the Scheme to address problems, improve its service, or to put the matter in perspective from Medihelp’s point of view.
In terms of the rules of the Scheme, interchange between benefit options may only occur with effect from the beginning of the subsequent financial year, if Medihelp receives the member’s request before the closing date annually communicated to members.
Kind regards
Medihelp Customer Care
Best regards,
Dear Jacovn7703
Thank you for taking the time to bring your complaint to our attention. It is currently being investigated and will be responded to by one of our consultants.
We would also like to thank you for your loyal and continued support of the Scheme over the past 25 years. Medihelp is committed to rendering an effective service to all its clients and therefore appreciates it if problems are brought to our attention, as this allows the Scheme to address problems, improve its service, or to put the matter in perspective from Medihelp’s point of view.
In terms of the rules of the Scheme, interchange between benefit options may only occur with effect from the beginning of the subsequent financial year, if Medihelp receives the member’s request before the closing date annually communicated to members.
Kind regards
Medihelp Customer Care
Best regards,