MT
Mardo T

1 reviews | Active since Mar 2015

06 Oct 2015, 14:32

Not paying account reffered by Docter

I was referred by my GP to undergo tests at Dr. Johann Schutte at Robinson Hospital about a month ago.<br> When I was surprisingly contacted by Dr. Johann Scutte's office saying that I have an account that is in arrears.<br> I did not receive any confirmation from Medihelp to say that they are not paying the account and that they are even paying less than half of what the account is.<br> <br> I have been with Medihelp for almost 5 years now and this is the Thank you I get for being their client.<br> With that said If I have been to the Doctor for about 5 times in that 5 years it would be a lot. <br> I really feel this is bad service and cannot believe this is how they treat their customers.<br> I had to pay this account out of my pocket.

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Replies (1)
Medihelp
Medihelp's reply06 Oct 2015, 14:59
Official
Hello vtondemr,

Thank you for writing to us.

Your complaint was referred to our client service department for investigation and a consultant will contact you in this regard.

Kind regards

Medihelp Customer Care