NON-DELIVERY OF CHRONIC MEDICATION

<p>I am an insurance broker and I have been struggling to assist my client with a query with regards to why Medihelp have not been supplying my client with her full registered chronic medicine script since July 2016.</p> <p>The first time that I attempted to make contact with Medihelp with regards to this matter was the 6th January 2017. I am STILL struggling to get any form of assistance out of Medihelp or Optipharm, their dispensing company.</p> <p>My client and I have been transferred back and forth to various departments and no one knows what is going on.</p> <p>This is so frustrating that it has convinced me that I cannot place business for my clients with Medihelp in the future.</p> <p>Optipharm was apparently taken over by Dischem Direct in July 2016, BUT Dischem Direct says that Optipharm has been appointed to correct the errors with regards to incorrect chronic prescriptions beding delivered to clients. Dischem are requesting that I contact Optipharm, BUT Optipharm's contact number, 0 ********** 90, just rings and when you eventually get put through to an operator, they drop the line... this... after 15 minutes of holding on.</p> <p>I am getting so frustrated and I think that this ********** service shpoudl be reported to the CMS as well.</p> <p>I await a response and I need a solution for my client's missed medication for the last 5 months!</p> <p> </p> <p> </p>