NO SERVICE WHATSOEVER & LEFT WITH A R3500 PENALTY

Last year I did an online search on Hippo about hospital plans & was contacted by an agent. After explaining in detail why the hospital plan was needed, I was assured that a particular plan with MH + a Gap Cover would cover 5 tests I needed to go for for my spine after year waiting period lapsed. After mentioning plan to a friend she advised I make sure I would be covered for these tests on a hospital plan. In Jan '15 I called Medihelp, explained my concerns & was told an agent would call me. I didn't rec a call & decided to go to a local agent & asked her to look & advise me on my policy. The agent advised I go on full medical aid. I called Medihelp at the beginning of Feb informing them I was cancelling my policy& that I understood I would have to pay for Feb & thereafter I would no longer be a member. I was told that I would be contacted and I was not. I called Medihelp on 3 occasions & was told someone would get back to me; no one did. I paid fees til end Feb when I cancelled the policy (beginning Feb). Medihelp continued debiting me for March& April which I instructed my bank to reverse. They handed my account over for the 2 months & expect me to pay even after I cancelled