No service, no remorse

I have to give a rating in order to continue but 1 star is even not worth the service we received. My grandmother was diagnosed with stage 4 lung cancer in June/July 2018. Ever since we have been struggling to get service from Medihelp. They use the incorrect codes and then the doctors contact us for payment. We had to phone them numerous times to try and sort out the accounts with no success. My parents went to the office in Parow and the lady was sitting inside with the door locked and did not open for them. A complaint was logged about this and no feedback was received. I informed them on 22 November 2018 that my grandmother passed away and the only feedback we received on this was that they still await a payment (her account was frozen because of her death). All my mails have been read but no feedback. We made the last payment and provided feedback on 10 December 2018 - still nothing. Now they have their money so why do they need to answer us?? After numerous telephonic conversations and emails the one doctor is still not paid. Again an error on Medihelp's side. We are very disgusted in the poor (rather no) service we received. My grandparents was members of Medihelp for many years. They were quick to let us know the member fee was outstanding after she passed away, we immediately paid, but still no service received. We requested them to settle the account of the doctor on 15 January 2019 - still no feedback. The service was bad (a disgrace) and no remorse was shown towards the passing of a member. I would not recommend anyone to make use of them ever.