No service
<p>My mom is part of an emergency admission. She has been admitted on Sonday - 16 April 2017. Due to the medical aid not being reachable the hospital has now refused to pay for her admission. The hospital staff informed us this morning of the situation. We have tried contacting this absolutely useless medical aid whereby the calls are just rejected!! I want answers and I want them NOW !!!!!!</p>
Dear tachelle-cloete
Thank you for taking the time to bring your complaint to our attention. Medihelp strives to render an efficient service to all members, but due to technical difficulty experienced in the CallCentre yesterday, your call could not be attended to.
Please accept Medihelp’s sincerest apologies for any inconvenience or frustration you may have suffered as a result thereof.
You are kindly requested to supply your mom's membership number or ID number to enable us to investigate this matter.
All personal detail are protected on the hellopeter website and you are therefore requested to supply the detail in a private reply, by choosing the option "Post a private reply" when responding to this message.
Kind regards
Medihelp Customer Care
Best regards,
Dear tachelle-cloete
Thank you for taking the time to bring your complaint to our attention. Medihelp strives to render an efficient service to all members, but due to technical difficulty experienced in the CallCentre yesterday, your call could not be attended to.
Please accept Medihelp’s sincerest apologies for any inconvenience or frustration you may have suffered as a result thereof.
You are kindly requested to supply your mom's membership number or ID number to enable us to investigate this matter.
All personal detail are protected on the hellopeter website and you are therefore requested to supply the detail in a private reply, by choosing the option "Post a private reply" when responding to this message.
Kind regards
Medihelp Customer Care
Best regards,