No response to enquiry after multiple attempts.

This is the first time I'm submitting a claim directly to Medihelp - and if this is how it goes, I'll be moving medical aids very soon.

The claim was processed last week Monday****h) - today, Thursday(21st) - it hasn't been settled.

I emailed on Monday asking when it would be settled - I received a response detailing the claim and that it would be settled with the next payment run.

I rep**** that my question wasn't answered, and requested when the next payment run would be, since then - no response.

Emailed again on Wednesday morning - no response.

Also logged a request via your website yesterday afternoon - yet to receive a response.

How is it that you find it acceptable to ignore such a simple enquiry? This is such a simple question.