No response on their ENQUIRY EMAILS,

On the 19th of July I sent an email to PPN to get clarity on what is covered by my medical aid for (spectacles). I explained that I am going to SpecSavers to see if I need to get specs. The lady told me what if covered and what not. I thus told her that any additional payment they must please deduct from my savings account at Medihelp. On the 31st of July I emailed Medihelp directly to request that the amount I owe be taken off my savings account - still that amount reflected as a patient portion. I have sent emails on the 8th of aug (to both parties). I was told that the next payment run would be on the 22nd of Aug. In Aug I went to collect my specs and then again i was told that the patient portion is still not paid. I told the lady that I refuse to pay it. I have since sent emails again in September and I even sent a statement which was requested by medihelp. PPN also sent the same statement reflecting the outstanding amount but yet - up until today I have not received any answer as to what, when, where or how we take this forward. I am a member ***, my id is ***

Can I please have answers regarding this query I sent through numerous times!!!!???? . Dont send me a ****** email which was typed for someone else year ago and just copied into a body of an email. Do your job, even if you only scored 33% in matric - have some pride! Look into my matter and get someone with proper skills to get back to me.

W***

Medihelp is quick to deduct from your savings account for anything, but when you request that they do they slur, they don't respond to mails and their phone lines end up ringing and ringing and ringing only for you to be cut off. I have a healthy Savings Account and that seems to be the only part of my medical aid that actually works because everything I do at a doctor comes from my savings account and not my fee every month. The service you get at this medical aid is absolutely putrid, those who do eventually pick up the phone sound like they would rather be somewhere else instead of assisting you in matters.

SO now I am awaiting someone to phone me, because this seems to be the only way that Medihelp responds to clients.