No Empathy and Inefficient Advice

All I needed was just one month's subscription relief and I am now facing being handed over, blacklisted and further costs, because I followed the advice of the staff at Medihelp and it getting nowhere. It now seems that not even their staff know what must be done! I have never claimed and never faulted once on any premium in the couple of years I have had the HOSPITAL PLAN policy. I am a single mother who was retrenched in Sept 2018 and still looking for employment. The only feedback I keep getting from Medihelp is their referral back to their policies and producers, NO HUMAN EMPATHY nor UNDERSTANDING: PAY OR ELSE! I was told by a manager/supervisor that if I didn't pay the one month subscription they would back date the subscription and it would effect my application, should I get a medical aid in the future again. NOT that I would face this!