No customer service

My daughter had her wisdom teeth removed on 2/8/19. The relevant doctor and hospital accounts were sent directly to yourselves. It now appears that no one at your organisation is capable of forwarding these to Dental Risk. I have had to chase up these invoices and send them to DR myself. My premiums go to Medihelp not Dental Risk so I should not as a client have to chase these up when they have already been submitted. 6 weeks later I am still trying to find out when I can expect payment of these accounts. No one replies to emails. So can you please chase this up as a matter of urgency? This is our first hospital claim and I not impressed at all.