No Customer Service and nobody knows what is going on in their own company

This is probably the worst Medical Aid Company in existence. After spending hours, days, weeks, trying to resolve simple account queries while being hospitalised and also simple things like getting clarity and assistance from pre-authorisations to hospital and for a chronic benefit, the agents have this no care attitude and and speak to you as if you an idiot and that you should know your policy schedule. Jeepers, I should have stayed with Discovery. In my 20 odd years there, never once had any issues and that included a few operations and child births and Ops and not once had an issue. Ironically, I had to undergo an operation for something I was hospitalised for twice and Medihelp says they only partially cover it and I need to pay the balance of R7000. The irony is if I don't go for the op and end up in hospital each time, they have to fork out almost ten times that amount for my hospital stay. Now how does that even make economical sense. That is why some companies prosper and others just pick up the s****s amd just make up the menial numbers. Still trying to resolve my queries that nobody seem to know what do or the pay off line is sorry youbatbtye wrong department. Customer service and there no care attitude surely has me as a demotar and soon to no longer a customer as well.