No communication on claim.

My surgeon submitted a claim for surgery to correct a field vision problem I have developed. I went for the proscribed field vision test and the results confirming the problem were submitted. Claim came back as pending on the 13/03/2015. Claim was then updated on the 18/03/2015 with a procedure date. Then heard nothing back, so assuming everything progressing. Surgeon's offices contact me to say that surgery has been booked in and scheduled. 25/05/2015 at 12:30pm surgeon's offices phone me saying procedure has been rejected. The procedure was scheduled for 26/05/2015 at 08:30pm, less than 24 hours' notice. I have booked sick leave, transport to and from hospital etc. I phone Medihelp and after over an hour I am told that there was feedback and communication re: this claim on the 27/03/2015 but unfortunately they had omitted to send this to either myself or the surgeon. I am offered a written apology, what a joke. This isn't a birthday that has been forgotten! This is unprofessional and shocking to say the very least. Stay well clear. I'm sure whoever responds to this complaint will make all the right noises, membership inception dates etc. Bottom line is they dropped the ball.