No changing of packages allowed

Very disappointed in Medihelp. Been a member since 2006. Medihelp has a policy that you can not change your package during the year only in December. I was retrenched only this year and after the cut off date for changing packages. As I did not know this was going to happen and can no longer afford my package due to the impact COVID had. I had to cancel my Medihelp and resubmit all the paper work even after being with them for 15 years. Loyalty should account for something and as a loyal client I would have loved to just be able to change my package due to financial circumstances. We are 4 people in our company that were retrenched this year and had to cancel and re-submit for new membership, and all 4 of us are on a 3 month waiting basis due to the fact that we had to reapply which considering the amount of years we have been with Medihelp is completely ridiculous.