No assistance, being sent from pillar to post

My daughter is currently a student and her membership was cancelled in January. I sent thourgh the neccessary documents for her to be reinstated. On 30 March I sent thtough a copy of her UNISA enrollment. hey recieved it and said it needed the stamp of UNISA. this was sent through on the 31st and 1 April to the same number. Since the 31st they claim they do not receive the faxes. Speaking to the call centre is of no use as they seem to be mindless robots who work from a piece of paper with standard replies. I seem to get no satisfaction from them.<br> Last year my daughter was changed to male on their sytem. Altugh it was their fault, I had to struggle and submit prove that she is female nd has not undergone any *** change operations.<br> they are quick to take the monthly payment, but is unwilling or unable to assist their customers