1 reviews | Active since Apr 2016

31 Oct 2016, 15:30

Never may I ever!!

<p>We joined Medihelp as a perk from my husbands new employer. A few months down the line I am diagnosed with osteo arthritis and need a hip replacement. They refused to pay as we were on the wrong option. Asked if we could change options, told no and that now this is a pre-existing condition so will not be covered for a year. </p> <p>Bonitas accepted us with a three month wait and has agreed to cover the operation.</p> <p>Since we resigned from Medihelp, we have had to pay in to them for accounts that they paid from our savings - none of it makes sense - basically everything they paid we had to pay back not to mention the monthy premiums of over R3000.00 pm. Belonging to Medihelp cost us money and benefitted us absolutely zero.</p> <p>Never will I ever join them again and be sure I will dissuade anyone who ever contemplates using them.</p>

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Replies (1)
Medihelp
Medihelp's reply01 Nov 2016, 07:39
Official

Dear maria-struwig-carreira

Thank you for taking the time to bring your complaint to our attention.

Medihelp puts a high premium on effective communication with all its clients and appreciates any feedback that we receive in this regard.

Your complaint has been forwarded to the membership department for investigation and will be responded to by one of our consultants.

Kind regards

Medihelp Customer Care

Best regards,