cP
clyde P

1 reviews | Active since Sept 2012

01 Sept 2023, 09:32

MEDIHELP NOT TO BE TRUSTED. *****ulent Banking details

<div>We were asked to pay our an amount into the Medihelp banking account. The details were provided via email. We were also in telephonic communication.

We proceeded with payment and proof of payment was forwarded.

Now the state that their email was "****fed" or intercepted, the banking details were altered and that we paid into a *****ulent account.

I don't think we are the only clients affected.

So we lost R6000 and the refuse to assume liability and shift it over to us.

We would expect these companies to have cyber security in place but unfortunately they do not apparently.

Please advise on what can be done. We have tried to speak to to them with no success. Their service is putrid. They cannot be trusted.

We tried to contact the person whom we were dealing with - A Eramus but each time we call she is never available.</div>

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Replies (3)
Medihelp
Medihelp's reply01 Sept 2023, 09:57
Official
Dear Clyde
 
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
 
The complaint will be responded to by one of our consultants.
 
Kind regards
 
Medihelp Customer Care
cP
clyde P's update04 Sept 2023, 21:11
Reviewer Update
Update: a response was received from Medihelp. They sent communication stating that our email was "****fed" sò we need to hunt down and trace our money which was lost.

Now Here is the dishonesty: when this was brought to their attention they sent us an email stating that their email was " ****fed"

Instead of just accepting liability, they continue to play the innocent bystander and shift blame over to us.

Do these major companies not have cyber security?

We did respond to their email and forwarded their initial communication. Well no response - as yet.
And no promise of compensation.
Medihelp
Medihelp's reply05 Sept 2023, 06:16
Official
Dear Cylde 

The above contents has been noted and will be responded to by one of our consultants.

Kind regards
 
Medihelp Customer Care