MR

I have contacted you guys on 31 January 2023 asking about the co-payment for the MRI which was scheduled for the 3rd for February 2023. I spoke to a call centre agent who explained to me that I must pay the amount of R2700.00 upfront to the provider when I go to the practice, and it will not be deducted from my savings benefit. I also informed them that I will re-claim this amount from my GAP cover. On the 12 February 2023 I received my statement and where the co-payment was deducted from my savings. On 13 February 2023 I contacted your office again and I asked why the co-payment was taken from my savings. The lady said that she will find out from the claims department. She then came back to me on said that I must submit the proof of payment enquires with a brief description of what has happened. I submitted the e-mail with the documents on 13 February 2023. The lady then said to me that it will be rectified with the next run which will be on 20th of February 2023. On the 21st of February I received a statement. Nothing has been done. No one has contacted me to inform me what is happening. On the 21 February I then contacted your offices again because I have still had no feedback. On that same statement I picked up that they again taken money from my savings for an in-hospital procedure of an Epidural that was done on 13 February 2023. I asked the lady about that, and she said that it has been an error and that she will refer it back to claims. I then asked to speak to a manager as this was now not funny anymore. Due to the poor service I had to endure inconveniences from your side. I had to do all the run around. Due to this my family also had to go through financial difficulty as I am still not able to claim the money back from my Gap cover as your people messed up. Today 27 February 2023 I contacted your office again. I am told that this would get priority. On the 23rd when I contacted you it was a priority.

I have given a few chance to fix this and still till today it is not sorted.