MOM TO BE PARTNERSHIP WITH DISCHEM

<p>Good day,</p> <p> </p> <p>As a regular customer of Dischem I am very dissapointed in the service and false information that I received from your store in Kollonade.</p> <p>I am a Medihelp member and from today 33 weeks pregnant.</p> <p>I registered on Mommy To Be on the medihelp website, I noticed that Dischem is in partnership with Medihelp.<br />According to the information on the website I will receive the following: a Dischem membership card within 7 days of registration, a Toy box & a diaper bag filled with goodies (When you spend R300.00 at the chosen Dischem in this case I chose Montana - Kollonade, Gauteng) when you are 30 weeks pregnant.</p> <p>When I reached 30 weeks of pregnancy (4 months after I registered) I phoned my chosen Dischem and queried about this offer because I did not hear anything from them. I spoke to Selena, she told me that my card is ready and I can come and collect the card. <br />The next day I drove to Dischem Kollonade for only that reason when I got there my card was not even activated yet. It took them almost 30 min of me standing there to give me my card. Sanna assisted me.</p> <p>I was then informed that I cannot get my toy box or diaper bag after they gave me the card they will inform me when it will be ready. They also informed me that I need to spend R600.00 in store to qualify for the diaper bag. Sanna did not tell me for the diaper bag that I need to first spend the money and then come back to the store at another stage to receive it.<br />I also did not feel that they were honest because I am sure that I read R300.00 to spend in-store and not R600.00, and I first wanted to confirm with Medihelp.<br />On 10 October Medihelp rep**** to my query and confirmed that the amount to spend is R300.00 and not R600.00.</p> <p>(Beste mev Pretorius</p> <p>Ek verwys na die onderstaande e-pos, verwysingsnommer W ********** 70351 word aan u navraag toegeken.</p> <p>Dit is korrek, Spandeer slegs R300 aan enige Dis-Chem produkte en ontvang die sak vol geskenkies gratis.</p> <p>Vriendelike groete</p> <p> </p> <p>Medihelp Kliëntesorg</p> <p>Landlyn: ***<br />Steve Bikoweg 410, Arcadia, Pretoria | Posbus 26004, Arcadia, Pretoria, 0007</p> <p><br />I feel that Dischem is trying to rob their customers by giving them false information.</p> <p>Since my visit to the Dischem Kollonade I did not receive any communication from them whatsoever with regards to my package. So I am not even sure if the card that they gave me is active or not.</p> <p>I am frustrated with the fact that there was no communication about the waiting time, only that at week 30 of pregnancy everything will be ready for collection, which was not the case.</p> <p>This experience gives me a very bad view on Dischem & Medihelp and that they are trying to rob customers where they can, I only received false information and bad service.</p> <p>I phoned Dischem Kollonade on Wednesday 12/10/2016 to follow up on my toy box and Nappy bag, I spoke to Sanna, she explained that the R600.00 spending is new but I app**** when it was still R300.00 so I can spend R300.00 for the nappy bag. I thanked her and she told me she will get back to me after she followed up on my toy box and nappy bag.<br />On Friday *** I phoned her ( Sanna) again because I did not hear anything from her and then her story changed again and said I must spend R600.00 to qualify. She still could not give me feedback on my toy box or nappy bag. It was only then that she told me that I must first spend the money and then I will receive the Nappy bag at a later stage.</p> <p>I am very dissapointed in the service I received so far and I cannot believe that two big companies who partners up does not give the same information through to their customer.</p> <p>I hope to hear from you soon.</p> <p>Regards,</p> <p>Annemarie</p>