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pearl N

1 reviews | Active since Jun 2016

15 Dec 2016, 09:48

membership is rejected and i really don't understand why

<p>when i wanted advise on the option for my daughter who is a student and has a son they told me she would be accepted as long she has proof that she is a student, filled all the application forms and provided all that was required even proof that she is a student, now am being told no she has a dependant and wont be qualifying and that she is working which she doesnt. its all so contradicting. they should just say they dont want her on their medical aid and stop contradicting their story cos they dont even have proof that she works cos she has never worked in her life. then the lady asks but how is she going topay if she doesnt work and am like i will help with her payments since am her mom, so why is there a bracket for non workers if the medical aid isnt for non workers, full time students dont work most of them isnt it?????? am really confused. what a waste of my time of filling in forms.. and phoning around asking for recent membership certificates.. really ****ed...</p>

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Replies (2)
Medihelp
Medihelp's reply15 Dec 2016, 10:41
Official

Dear pearl8152

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.

The complaint will be responded to by one of our consultants.

Kind regards

Medihelp Customer Care

Medihelp
Medihelp's reply15 Dec 2016, 11:44
Official

Dear pearl8152

The telephonic conversation on 15 December 2016 between yourself and a Medihelp consultant, refers.

As explained, your daughter’s membership has not yet been finalised and a quotation for membership on the Necesse income-category B, has been forwarded to you.

You indicated during the conversation that you are also interested in joining Medihelp and the necessary documents in this regard have also been sent to you.

Kind regards

Medihelp Customer Care