Membership Card Incorrect

Good day, last week i received my MEMBERSHIP CARD via Post,regretably at the back the information is incorrect, enrollment date, benefit date and the plan is incorrect... i have sent 2 e mails to membership and enquieries with a screenshot of the back of the card pointing out the incorrect details. It does not seem who ever opens and reads the e mails actually know what to do or how to handle this, instead they reply to me with some nonsense info regarding apps and member zones.... i am not interested in virtual cards, i specifically asked the department to issue and send me a new MEMBERSHIP CARD (Plastic) as the very same one sent to me last week wgich i received on Friday last week. Please can someone assist with this ?