1 reviews | Active since May 2016

18 May 2016, 10:23

Membership

<p>Good day,</p> <p>I'm a member of Medihelp for quite a while. I had experience difficulties due to my divorce and financial we struggled a lot. I have send a request to Hannelie van Niekerk asking extension and explain my situation. This morning I send her again an email asking for extension with no response. I received and email just now that my membership is been terminated due to arrear and no arrangements. I did try to make arrangements and wasn't accepted and i ask for extension until Tuesday still with no answer. Can a senior person please contact me to be able to see how we can sort out this matter? I now I’m wrong but I’m trying to do my best and can’t afford to lose my medical i have an little girl of 8. I think my arrangement wasn't unreasonable and would appreciate reconsideration of my email.</p>

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Replies (2)
Medihelp
Medihelp's reply18 May 2016, 11:39
Official

Dear erika-hartzenberg

Thank you for taking the time to bring your complaint to our attention. We are currently investigating the matter, and the complaint will be responded to by one of our consultants.

Kind regards

Medihelp Customer Care

Best regards,

Medihelp
Medihelp's reply20 May 2016, 09:19
Official

Dear erika-hartzenberg

As confirmed telephonically, the recovery of subscriptions is an automated process, and the termination of your membership was therefore done in accordance with the rules of the Scheme. Medihelp can consider reinstating your membership once the total arrears subscription has been received.

Kind regards

MEDIHELP CUSTOMER CARE

Best regards,