tM
tersia M

1 reviews | Active since Sept 2019

09 Sept 2019, 16:59

membership

was a member for the medical aid for a long time , i chnaged employers and skipped one months membership fee , i send emails asking the to pay two months membership fees and asked again and again , everytime i just got a letter sorry you are suspended , apply again for medical aid on the internet . when i tried to apply on the site , it says the following 18.Ek is voorts bewus daarvan dat my lidmaatskap opgeskort mag word indien ek versuim om die volle ledegeld of skuld vir 'n maand lank te betaal, en dat my lidmaatskap beëindig mag word indien die betaling vir twee maande lank agterstallig is, en dat my rekening oorhandig sal word vir invordering.

how could they just suspend me with one payment default as there own site use this wording

0
Replies (1)
Medihelp
Medihelp's reply12 Sept 2019, 08:12
Official
Dear Tersia Maree

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
 
 The complaint will be responded to by one of our consultants. 
 
 Kind regards 
 
 Medihelp Customer Care