MEMBER WEBSITE - OUTDATED AND USELESS

I sent an email on the 10th May 2015 regarding the member website. Had no response whatsoever. Phoned the call centre. Nobody allocated/escalated my emailed complaint.<br> The recent changes to your member online portal has had the unfortunate consequence that the claim information reflected is incomplete in the sense that the information is only updated on an adhoc basis (currently reflecting only claims up to 07/04/2015 in my situation). The website is also incomplete in the sense that it only reflects certain suppliers, Pathcare claims for example aren't reflected despite their being a claim every month for this practice.<br> <br> Whilst I do understand that there is a transition period and teething issues that may occur when implementing a new website, it is however my opinion that the member facility in terms of viewing claims is useless as it is incomplete, outdated and is worse than the functionality offered on the previous website.<br> <br> Why provide the functionality if it is incomplete, outdated and a step back from the previous website?<br>