MEMBER LAIBLE....

REF T ********** 5 BABY MIA BRITS MOTHER PASSED AWAY AND SHE WAS LEFT IN THE CARE OF GARDIANS HER MOTHERS M/A WAS TERMINATED AND MEDIHELP TRANSFERED BABY MIA TO A NEW MEDICAL NUMBER THE GARDIANS DIDNT KNOW THE FUND RULES AND BABY MIA WAS ADMITTED TO HOSPITAL ON THE 30/03/2018 THE BABY WAS REGISTER ON THE 27/03/2018 ONLY. ACCORDING TO THE FUND A WELCOME PACK WAS SEND VIA POST WITH THE TERMS AND CONDITIONS. ON THE 04/04/2018 MIA WAS DISCHARGED AND THE DOCTOR REFERRED MIA THE SEE A PHYSIOTHE****** ON THE 05/04/2018 HOWEVER SINCE THE SNAIL MAIL DIDNT REACHED THEM IN 3 DAYS THE GARDIAN DIDNT KNOW AUTH MUST BE OBTAINED AS THIS WAS NOT EXPLAINED TO THEM AND AUTH WAS OBTAINED FOR HOSPITAL. THEY DIDNT STOP THE TREATMENT IT WAS STILL ON GOING AND THUS DIDNT KNOW A NEW AUTH MUST BE OBTAINED. WE CONTACTED THE FUND AND WAS TOLD IT NOT THEIR PROBLEM BY WILLEM AS ITS IN THE TERMS AND CONDITIONS THAT SHOULD HAVE ARRIVED IN 3 WORKING DAYS. THIS IS THE WORT MEDICAL AID BY FAR THEY DONT SEE ANY REASON. MEMBER LAIBLE ...... DONT CARE MEMBER LAIBLE............