Mediihelp Poor Communications.... MedMove a Substandard Plan for students

I am writing to formally lodge a complaint regarding the recent downgrade of our medical aid to Med Move. This change was made without consulting us, and we find this lack of communication highly disappointing. Emails goes unread. As our brokers, we believe you should have had the courtesy to call and explain the differences between the plans, providing us with options to make an informed decision. Unfortunately, this was not the case, and we were left unaware of the changes until they had already been implemented.

Due to this oversight, we have since moved to BonCap Student for our children. This experience has left us feeling deceived and dissatisfied with the level of service provided.

We trust that you will address this matter promptly and ensure that such incidents do not occur in the future. Your attention to this issue is greatly appreciated.