Medihelps investigation of their members.

Really fed up with Medihelp. We joined a little under a year ago, moving from another medical aid and so this is a continuation, meaning I didnt just suddenly jump onto a medical aid when noticing symptoms. We have requested authorisation for tests I need to have done for diagnosis and Medihelp are dragging their feet, saying they have to first investigate possible non-disclosure. We have been waiting months for them to conduct their investigation so that I can get a diagnosis and begin treatment. I honestly dont see their justification in this as like I said before, this is continuation from a previous fund and also this is diagnostic testing so what could I possibly have not disclosed? When we ask they say this is standard procedure being in our first year with them. So in case you may develop symptoms within your first year of membership ( A waiting period should be specified at start of membership!!!!) The fact that we were not made aware of this waiting period they seem to impose on anyone in their first year whether its a continuation or not as far as Im concerned is non-disclosure by medihelp and they should be investigated instead of treating their members like ********* and preventing them from getting medical treatment by holding up tests with unnecessary investigations that go on for months. Oh and when we asked what the hold up is we were told that they have plenty of other members so we must just be patient!!!