Medihelp...not giving a helping hand at all

Requested to downgrade in April already due to being unemployed, unforseen circumstances due to maintenance not being paid as well. We are forced to receive food parcels from school and Medihelp only got back to me mid May that my request to downgrade was denied. Now it is too late to give a month's notice and I have to make another payment for June which I don't have. They took none of my reasons into consideration. I have been with them for years and this is how they treat someone in a dire situation. I couldn't downgrade due to finances, so they feel it is within their right that I continue paying them money and taking food off the table. All my payments are up to date, its not like I owe them money. This is what this world has become. According to their scheme rules, I resigned from the fund free willing.... I am forced to resign... And a policy is not the law. Human needs should be taken into account. I don't have money to pay them, and they refuse to give me my certificate after being forced to resign from the fund.