Medihelp wrongfully terminated my pregant wife's membership and refuse to assist despite this being absolute incompetence and negligence on their part. Disgusted with Medihelp

Absolutely outraged and disgusted with Medihelp.

Medihelp wrongfully terminated my membership on the 31 July 2023 without notice, or email, without contacting me, my wife or my broker. They did not even attempt to contact us telephonically. The account was debited until October 2023, that was when we called in regarding my wifes pregnancy benefit and were told that the membership is cancelled. Despite the debits coming out of the account. They were coming out of the account regularly so we werent aware of any problems, the membership had been terminated because of an outstanding amount that was not paid despite Medihelp being emailed by the broker my instruction to debit the amount from the account as they normally do. They then stated that they did not recieve the email from the broker.

How does a medical aid terminate a membership without contacting the members or the broker?

How can the pregnant client suffer now because of miscommunication between the broker and Medihelp?

My wife had a miscarriage in August. We then on the 15th of August 2023 requested Authorisation from Medihelp for a DNC and recieved an authorisation number. Medihelp still neglected to inform us or the broker of any issues regarding the Membership or the fact that the membership had been terminated on the 31 July 2023 . Account was still being debited so we were not aware that it had been terminated nor did they make us aware.

It was only when my wife fell pregnant again in October 2023, when we contacted them regarding her pregnancy benefits did they inform us that her membership had been terminated because of an outstanding amount which was supposed to be debited from the account as well. We then queried this immediately as we had and have been paying regularly. We were not aware of any issues or anything outstanding with the membership until we were told in October 2023 that it was Terminated.

We have contacted and waited for assistance from Medihelp for the past 3 months usually with no response. I spoke to a lady by the name of Shane working at medihelp who advised me that no action can be taken on a membership without the authorisation of the principal member. Yet no attempt to contact me or my wife(principal member) was made and the membership was terminated without even the brokers knowledge. We were even told to reapply which we did but we were then told that they can reinstate everything besides the pregnancy benefits due to a waiting period which is absolutely ridiculous. This is clearly a wrongful termination of my membership and I refuse to accept that this is how medihelp can treat a client who was clearly trying to fall pregnant.

Last Friday I spoke to Quinton also from Medihelp who advised me that he is looking into the issue personally and has opened a Enquiry. He advised me that he was sure everything would be sorted out, my wife's membership and pregnancy benefit would be reinstated and he would get back to me by Today. He did not call back. However I called in to speak to him today and was told that the enquiry was closed and my wife's membership cannot be reinstated. This is absolutely unacceptable we have been immensely stressed out by these people after reapplying we are still paying a very hefty fee for medical aid but with no pregnancy benefits and are forced to pay cash for regular visits to the gynaecologist and for everything that falls under pregnancy depite this being solely medihelps incompetence and negligence. Debit orders from our account only stopped when we called in to enquire about out my wifes pregnancy benefits in October 2023 which is unacceptable considering no prior attempts were made to contact or even inform us or the broker that the membership was terminated.

My wife is currently 5 months pregnant and Medihelp tells me they cannot assist despite this issue being absolute incompetence and negligence on their part. Absolutely disgusted with medihelp.