PZ
Pam Z

1 reviews | Active since Nov 2012

03 Jan 2017, 08:43

Medihelp will frustrate you with their PMB DSP

<p>This morning I received my PMB Basket annual letter, what frustrated me upon opening it, is the way they have sub-separated the pathologist and Medical Technologist services. To me as a lament member, this to me means, I need to go to Mauff and Partners for other blood works and then go to the Medical Technologist for another this is frustrating beyond comprehension.. Each year the benefits are becoming leaner and leaner, BUT I never expected such FRUSTRATION.</p>

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Replies (2)
Medihelp
Medihelp's reply03 Jan 2017, 09:17
Official

Dear PHELADI.Z

Thank you for taking the time to bring your complaint to our attention.

Medihelp puts a high premium on effective communication with all its clients and appreciates any feedback that we receive in this regard.

Your complaint regarding your PMB basket of care benefits has been forwarded to the relevant department and will be responded to by one of our consultants.

Kind regards

Medihelp Customer Care

Medihelp
Medihelp's reply04 Jan 2017, 08:42
Official

Dear PHELADI.Z

As explained telephonically on 3 January 2017, pathology services will be indicated on your letter for both pathologist and medical technologists. These services can be obtained by either one of these providers and are not limited to only one type of service provider.

Kind regards

Medihelp Customer Care