Medihelp where is your empathy?

In May I have chosen to change my Medical aid plan from Unify to a Prime 1 which is a hospital plan. I have done so as Covid had a huge impact on my finances as with many others. I have been advised at the time that if my savings account balance have exceeded what was available in my savings at the time of the transfer, that I will be liable for the difference which I am fine with.

On Saturday, I have received an sms from Medihelp simply stating: You owe Medihelp R***. Phone the Medihelp consultant or pay the amount. I have never defaulted on any of my Medihelp premiums and have been a customer for 5 years. It is important to remember that I changed plans in May and now we are already sitting in October. To receive an sms that simply reads "You owe Medihelp" ****es me off.

This morning before 8, I received a call from this consultant and she did confirm that the amount was indeed for the shortfall and asked me when I am going to pay. I then said that I accept the liability but that I would need to make an arrangement to pay the amount off. She then said that because of the amount being below a certain limit they would simply allow for me to pay it at month end. I then said being already overly annoyed that well I hear what she is saying but that is not possible and I can only pay it of over a few months and surely in these unprecedented times that Medihelp would understand. She then asked me that I now need to send her a list of my income and a list of my expenses. Immediately I ended the call.

Medihelp you are a huge disappointment and actually a disgrace. All of us had many financial challenges in these times and even so have I paid all my premiums on time. I have given you no reason to treat me like someone that has defaulted and also I feel the need to send you my budget has nothing to do with you and sends out a message that I am being summoned. I will pay the amount off in a manner that allows me to provide for my family. If you have a problem with this then maybe it is time to find a new medical aid. I have at no stage said that I will not be paying or even trying to push for a term that will only benefit me. I have simply asked to make a payment arrangement.