TW
Trevor-Ronne Whiteboy
1 reviews | Active since Jul 2020
07 Jul 2022, 21:16
Medihelp the worst medical aid
My membership number: ***
Medihelp issued me with my tax certificate which reflects only 1 payment according to them which I have paid to them, however I have made 3 payments to them and they claim that they only record monthly subscription contributions to SARS. So after what they explain to me indirectly, is that all other types of payments eg. Any areas or claims they receive from their customers after termination of membership, they don't report or record to SARS.
According to my knowledge, any medical contribution to medical aid has to be recorded and is taxable. This has now caused me an inconvenience doing my tax returns and I would never recommend Medihelp to anybody else.
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Replies (3)0
Replies (3)
Medihelp's replyOfficial
08 Jul 2022, 07:59Dear Trevor-ronne W
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Medihelp's reply08 Jul 2022, 07:59
Official
Dear Trevor-ronne W
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
TW
Trevor-Ronne Whiteboy's updateReviewer Update
17 Jul 2022, 11:28So the reply I got never answered my question.
I requested for Medihelp to send me the supporting documents of the claims they received after termination of my membership that they advised I was liable for and also a statement to be sent to me from November 2021 to April 2022, however they failed to send it to me and take forever to reply to me. How can it take a month to get a response or to resolve a complaint. If Medihelp cannot resolve or provide me with the information I need, then I'll have to report them to have their accounting system to be audited
I requested for Medihelp to send me the supporting documents of the claims they received after termination of my membership that they advised I was liable for and also a statement to be sent to me from November 2021 to April 2022, however they failed to send it to me and take forever to reply to me. How can it take a month to get a response or to resolve a complaint. If Medihelp cannot resolve or provide me with the information I need, then I'll have to report them to have their accounting system to be audited
TW
Trevor-Ronne Whiteboy's update17 Jul 2022, 11:28
Reviewer Update
So the reply I got never answered my question.
I requested for Medihelp to send me the supporting documents of the claims they received after termination of my membership that they advised I was liable for and also a statement to be sent to me from November 2021 to April 2022, however they failed to send it to me and take forever to reply to me. How can it take a month to get a response or to resolve a complaint. If Medihelp cannot resolve or provide me with the information I need, then I'll have to report them to have their accounting system to be audited
I requested for Medihelp to send me the supporting documents of the claims they received after termination of my membership that they advised I was liable for and also a statement to be sent to me from November 2021 to April 2022, however they failed to send it to me and take forever to reply to me. How can it take a month to get a response or to resolve a complaint. If Medihelp cannot resolve or provide me with the information I need, then I'll have to report them to have their accounting system to be audited
Medihelp's replyOfficial
18 Jul 2022, 12:08Dear Trevor-ronne W
Your complaint is currently being investigated and feedback will be provided to you upon completion. Kind regards Medihelp Customer Care
Your complaint is currently being investigated and feedback will be provided to you upon completion. Kind regards Medihelp Customer Care
Medihelp's reply18 Jul 2022, 12:08
Official
Dear Trevor-ronne W
Your complaint is currently being investigated and feedback will be provided to you upon completion. Kind regards Medihelp Customer Care
Your complaint is currently being investigated and feedback will be provided to you upon completion. Kind regards Medihelp Customer Care