Medihelp the biggest medical aid **** in SA ..No help from "Medihelp"

After being retrenched in March 2020 & needing to change to private contributions for our families medical cover, we opted for a cheaper option as affordability, was now obviously a major factor, being unemployed etc. , but with covid19 around, we were obviously not prepared to go without any cover. We made a specific point that affordability was our deciding factor to go for the most affordable option. Great so we changed to Prime 1. To our absolute horror , 7 months later we get a rude lady by the name of Amanda , calling us and threatening us that we owe Medihelp R4517 and that we need to pay this immediately , or that our benefits will be suspended, like *** , Medihelp takes 7 months to let us know that we overused the savings from the previous scheme & now we must pay this back immediately !!!! . I offered to pay back R1000 per month , as that was already going to be an almost impossible stretch , as I was still unemployed, and nobody was hiring due to covid19 . Amanda said ok, it was fine, over the phone. So we proceeded to pay the additional R1000 , religiously every month , proof of payment was sent to Amanda. then to our surprise we receive an email from Medihelp, stating that our medical aid had been suspended... Like *** , Amanda says its ok to pay R1000 per month , which we do, Plus the monthly subscription of R5500 per month on the 1st of every month. But we still get suspended. Medihelp is a frigging joke of a medical aid. Amanda doesn't respond to any emails sent directly to her. Medihelp *****s your subscriptions , tells you its ok to pay back R1000 per month , after taking 7 months to notify you of your savings overspend & then suspends your cover. I cant even see that this is even legal. They are a bunch of ******* & ***** , they happily take your subscriptions & your payback, but then still suspend your benefits. I will be changing medical aids , Thanks for nothing , NO help "Medihelp"