Medihelp terrible medical aid

It has been over a month that a refund was supposed to be made. On 10/09 proof of payment was sent to the claims department. I followed up with them 2 weeks later only to be told that the payment will be done on the next pay run, which would be 30/09. On 1/10 I contacted medihelp amd asked why did they pay the docter when I had already paid them and the refund was supposed to come to me. Only to be told that there was no proof of payment submitted with the email sent to them. I was then told that I can phone the practice and they can pay it back to me. I was then told by the practice that the medical aid will reverse the amount and refund me. When I phoned again the medical aid said the next pay run will be tje 9th and it will be refunded to me then. It is now the 15th and still no payment has been made to me. I have to keep running after medihelp for a refund, but let me be one day late with payment they quick to phone me or suspend my medical aid. What nonsense is this. I am paying for a service and are entitled to recieve good service, not the **** I get now. There is more co payments than anything else that I have to pay, the cover is little to no cover for myself and my children. Depression is not a CHRONIC medical problem so they will not cover my daughters meds and I have to do their job because they too *********** to do it them selves. This is ridiculous. Medihelp is a terrible medical aid. The call cemtre is completely unhelpful and the finance department is ridiculous. I would suggest anyone that wants to go on medihelp think again. I intend on canceling my medical aid as I have recieved no help, not assistance and just terrible service.