Medihelp sucks!

Worst experience ever!!! Went over to them in December, gave full details, stated I might have to go see my dr as I had a procedure on my back and now they have to first investigate before I can go for a painblock... I even sent them all my drs accounts and medical statements for past 2 years and nothing. Not even a thank you email to say they received it. The saleslady never told me that a full investigation would be done if you need a procedure before the first year of membership. I specificly asked about the hospitals and day hospitals on networkplan now if they approve, I have a 35% excess to pay, Meantime I am in daily pain and they just dont care!! You suck Medihelp!!