Medihelp stressful takes a long time to register a PMB condition

My twins were born Premature, the one twin had to undergo surgery for a life threatening disease on the 17 September 2023 and underwent emergency surgery. Which he was actually diagnosed as having PMB condition. P77. To this day after emails between his health professional team with diagnostics and blood tests etc and my phone calls and information after information sent. He is still not registered with his PMB condition. I keep having to ask for motivational letters from his Healthcare to send to the medical aid for it to be investigated. And then ultimately declined or not paid. As a mom of prem twin babies, one of which needs extra care and my medical aid is making me more stressed out. Please register his PMB condition. So that he can get the care he needs. Please respond to queries emailed.