MEDIHELP STATUS CHANGE MESS/DEBIT ORDER REFUND NIGHTMARE

This come with great sadness after huge fights, phone calls to Medihelp from 1 February up until now nothing has changed... due to their *********** staff from subscription-authorisation-new business who made a huge mistake with the status change on our Membership-everything else stays the same as we asked and what MEDIHELP said nothing will change on our contract...right in mid January 2025. They handed us a new member number the 16th January 2025 with unforeseen matters my husband landed in hospital from 27-29 January 2025 and then they deducted twice the debit order the 31st January 2025. Then they realise no they cant change member number /status changes in mid month ...and who is in trouble with bills and admin now we are ...so it cost me as member to phone to change everything to the old member number sent to the doctors, specialist , hospitals etc not MEDIHELP...AND just to get your REFUND BACK....is a huge excuse from them .... AS debit order was stop with the bank on the 1 February 2025 already. NEVER ONCE DID THEY APOLOGIZE OR WHO's FAULT it is ...SUBCRIPTION Departments FAULT ?? NOT VERY HAPPY..MEDIHELP MUST sort out and phone the Specialist,Doctors, Hospital etc to make payment and explain to them regarding the 27-29 January 2025 payments not me, its their ADMIN FAULT!!!!