Medihelp should pay membership fees to there members

Following my earlier complaint and the response from Medihelp which was unacceptable because why does one have to wait 3 weeks for a refund. The response in e-mail stated the refund would take place on 20Aug19. This morning get sms, now 26Aug19. Something appears to be seriously wrong with the finances, either way based on the ********** & unacceptable experience I will never consider Medihelp again & they do get a lot of negative reviews.