pP
pieter P
1 reviews | Active since Jan 2023
17 Jan 2023, 09:36
Medihelp refuses to pay an approved procedure
Please don't ever use Medihelp.
I had a treatment that was approved in December but unfortunately had to be moved to January. They now tell me the benefits have changed and I am not covered anymore. How can something that is approved be revoked less the 1 month later?
Surely if the benefits changed they should have told me about it prior to moving the appointment?
Helpful (0)
Replies (3)0
Replies (3)
Medihelp's replyOfficial
17 Jan 2023, 11:13Dear Pieter P
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Medihelp's reply17 Jan 2023, 11:13
Official
Dear Pieter P
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
pP
pieter P's updateReviewer Update
17 Jan 2023, 11:35I have been speaking to the consultant. Even though they knew the plan would change at the end of December we were never informed. We were only told to re-submit it on the 3rd of January as it is a new year only to find out that we wont be covered.
pP
pieter P's update17 Jan 2023, 11:35
Reviewer Update
I have been speaking to the consultant. Even though they knew the plan would change at the end of December we were never informed. We were only told to re-submit it on the 3rd of January as it is a new year only to find out that we wont be covered.
Medihelp's replyOfficial
17 Jan 2023, 12:02Dear Pieter P
We are currently attending to your enquiry and will provide you with the necessary feedback.
Kind regards
Medihelp Customer Care
We are currently attending to your enquiry and will provide you with the necessary feedback.
Kind regards
Medihelp Customer Care
Medihelp's reply17 Jan 2023, 12:02
Official
Dear Pieter P
We are currently attending to your enquiry and will provide you with the necessary feedback.
Kind regards
Medihelp Customer Care
We are currently attending to your enquiry and will provide you with the necessary feedback.
Kind regards
Medihelp Customer Care