CG
Carli G
1 reviews | Active since Jan 2022
03 Feb 2025, 17:31
MEDIHELP PREAUTHORIZATION NIGHTMARE
We have been with medihelp for many years now. I have been trying to get authorization for my husband back surgery and still being told it's with the review board... How difficult can it be and why must the decide... We are paying alot for our membership not to mention the co-payments... Medihelp also have increased their fees tremendously and would like to know why... Medihelp staff should worked from 8-5 and not 8:30-4 also be available on Saturday... Your app does not work properly also... This is just a joke
Helpful (0)
Replies (3)0
Replies (3)
Medihelp's replyOfficial
04 Feb 2025, 05:53Dear Carli G
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Best regards,
Medihelp's reply04 Feb 2025, 05:53
Official
Dear Carli G
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Best regards,
CG
Carli G's updateReviewer Update
04 Feb 2025, 06:57Your customer care service is useless not to mention the billing the department.. Only to find out this morning our account has been debited twice for only member changes after everything stayed the same only principal member and depend change... This is *****.....
CG
Carli G's update04 Feb 2025, 06:57
Reviewer Update
Your customer care service is useless not to mention the billing the department.. Only to find out this morning our account has been debited twice for only member changes after everything stayed the same only principal member and depend change... This is *****.....
Medihelp's replyOfficial
04 Feb 2025, 07:03Dear Carli G
Your response has been noted and feedback in this regard will be provided soon.
Kind regards
Medihelp Customer Care
Your response has been noted and feedback in this regard will be provided soon.
Kind regards
Medihelp Customer Care
Best regards,
Medihelp's reply04 Feb 2025, 07:03
Official
Dear Carli G
Your response has been noted and feedback in this regard will be provided soon.
Kind regards
Medihelp Customer Care
Your response has been noted and feedback in this regard will be provided soon.
Kind regards
Medihelp Customer Care
Best regards,